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What is the GoodGrid program?

GoodGrid was created to help educate and engage residential and small business customers to manage their energy use during high demand, or ‘peak’ periods. Participants can earn incentives by lowering their household energy use during demand periods (known as ‘GoodGrid Events’). The program will run from 1 January 2020 to 31 March 2021.

Am I eligible to participate in the GoodGrid program?

In 2020-21 the GoodGrid program is open to residential customers with functioning smart meters who have previously participated in our 2018-19 and 2019-20 programs. 

You can check your eligibility using the online eligibility and registration form.

Note: We take safety seriously and, for their own welfare, customers deemed as ‘vulnerable’ are not eligible for this progam. This means a customer with life support equipment, or households where there are people with health risks that could be impacted by reducing consumption on hot days. Additionally customers who are part of an embedded network are not eligible to participate.

How does the program work?

AusNet Services monitors weather patterns across Victoria. On hot days where there is a likelihood of increased demand on the energy grid, AusNet Services may call a ‘GoodGrid Event’ to help minimise the energy usage in certain suburbs and reduce the risk of blackouts.

Households who have registered to participate in the program will be notified 24 hours before an upcoming GoodGrid Event and asked to cut their power use during a designated 4-hour timeframe.

If the participant reduces their power usage during the Event to a level below what they have used on similar days previously, AusNet Services will pay them an incentive of $10 – no matter how big or small that reduction is. That means in total, participants can earn $10 per GoodGrid Event, and up to $50 for participating in the entire program.

GoodGrid participants are not obliged to reduce power use during peak events. But we’ll reward them if they do.

What is a GoodGrid Event?

A GoodGrid Event is a period of time where we ask all GoodGrid participants to reduce their power use. The events run for 4 hours, usually in the afternoon or early evening when we expect there to be higher demand on the grid from the wider community.

When will a GoodGrid Event be declared?

A GoodGrid Event may be declared on a day when we expect the community’s power needs will be higher than usual and may put strain on local poles and wires. These are typically hot days over summer, in the afternoon and early evening when the grid is experiencing the most demand (i.e. between 4:00pm and 8:00pm. We will notify you 24 hours before the Event.

What do I have to do?

Not very much! Just make a few small and easy changes to the way you use electricity during the 4-hour GoodGrid Event. We will send you tips and tricks on ways you can save power throughout the program. This could be as simple as using less electrical appliances, turning off your air conditioner, or simply leaving the house.

How many Events will I need to participate in?

Participation is voluntary, and the reward is based on reducing your usage compared to your normal usage on a comparable day. This summer we expect to call 5 Events.

How will I be notified about an upcoming Event?

We send communications via both email and SMS to the details you provide us during the registration process.

We aim to send communications to GoodGrid participants 24 hours before the event, as well as on the day in the lead up to the Event. You will receive an SMS when the event is starting, and when it has finished.

How will I know if I have successfully participated in an Event?

We analyse your household’s power meter during the Event timeframe to see if there has been a reduction in energy. A few days following the Event, we will send you an email with your results and notify you whether you have been successful or unsuccessful.

What is the difference between ‘energy usage’ and ‘power usage’?

Nothing, they mean the same thing. Simply, both terms refer to how much electricity you have used during a certain time period.

How do you calculate my power usage?

When you register to participate in the GoodGrid program, you provide us with the ability to access your electricity meter reading. To determine whether you’ve successfully lowered your energy usage during a GoodGrid Event, we begin analysing your household’s energy usage from 60 days prior to each event. What we look for:


  • We look through your historical data for the 10 hottest days during the 60-day period. Of those 10 days, we pick the four days where you used the most power in your home and calculate your average energy usage (we call this your baseline).
  • We know that some things can affect your average household usage and may impact your baseline, such as a weekday versus weekend, school holidays, extreme weather conditions or cloud cover. Therefore, when the Event has finished, we go back through all the data and look at the how the energy usage for your postcode area changed during the Event. These wider trends are used to adjust your average usage and provide us with a much more accurate baseline figure. If non-GoodGrid households in your postcode are producing less solar generation, or using more electricity, then we adjust your baseline to reflect this.
  • We then review your energy usage during the 4-hour time period assigned to the GoodGrid Event to see whether your household has successfully dropped below the baseline. If you have, then you will be rewarded.
  • If you own solar panels, your solar generation is included when calculating your baseline, and you are rewarded for increased exported energy during the event period.

How can I check the power usage for my home?

We encourage customers to sign up to AusNet Services’ myHomeEnergy (mHE) portal. This allows customers to monitor, budget and assess their individual electricity consumption data. To log in, visit www.ausnetservices.com.au/myHomeEnergy

What are the benefits of being involved?

There are a number of benefits from being involved in the program, including:


  • Being empowered with tips that may assist them to reduce their energy consumption, and therefore their energy bills.
  • Participants are eligible to receive an incentive of $10 per event if the household’s energy levels are successfully reduced. This can equate to up to $50 for participation in the whole program.
  • We hold a number of competitions throughout the program to keep participants engaged. You’ll have the chance to win prizes throughout the program.
  • GoodGrid has been designed to help Australians understand their power usage and how it impacts their electricity bills, particularly on hot days during summer. The programs is good for the grid, good for you and good for the community.

Why is solar generation included in my baseline calculation?

Your smart meter is a net meter. This means it can’t tell how much solar energy you are generating, only how much energy you are using from, or providing to, the grid. Because you are the only one that has access to your solar inverter, it is therefore not possible for AusNet Services to separate your solar output from your usage. We also understand that you can’t control how your solar panels perform during a particular GoodGrid event. We do our best to adjust for cloudy or sunny conditions during an Event by looking at the energy usage patterns of other solar homes in your local area. We then use these wider trends to adjust your baseline.

If there is a power outage during the GoodGrid Event, what does this mean for my data and my reward?

We recognise that sometimes things beyond your (and our) control can impact your participation in a Good Grid Event. As part of our policy, if you are impacted by a power outage during a GoodGrid Event, we will still reward you the $10 incentive payment. This payment will be added to your total GoodGrid rewards. You can review your household’s energy data at www.ausnetservices.com.au/myHomeEnergy.

How do the competition prize draws work?

We hold regular competitions during the program. Keep an eye on the GoodGrid newsletters for any upcoming competitions, or visit www.goodgrid.ausnetservices.com.au/residential/competitions.

I recently moved into a new house. Can I sign up for GoodGrid?

You need to have been living at your current property for at least 60 days before registering for GoodGrid. This is because we need to access your historical energy data to determine what your normal electricity use is.

I am moving house during the program. Can I still stay in the program?

Unfortunately, if you move house during the program we won’t be able to calculate your baseline power consumption and assess whether you have reduced your power usage or not on Event days. This therefore means you will not be able to remain on the GoodGrid program. We will, however, pay you any reward money you have previously earned at the end of the summer.

When and how will I receive my rewards for participating in the GoodGrid Program?

The current program finishes 31 March 2021. Once the program has concluded, we will tally all the rewards you earned during the program to determine your total reward amount. We will contact you toward the end of the program to ask how you would like to receive your rewards. 

Why has AusNet Services launched the GoodGrid program?

The GoodGrid Program has been developed to help Australians living within our network reduce their power bills. While participants are incentivised, our aim is to help inform and educate people about how much electricity they are using in their home, and ways they can use less.

Residential demand management is part of AusNet Services summer response program. We are always looking for new ways to work with customers and help reduce the likelihood of power outages in the community.

What are the benefits to AusNet Services?

Reducing demand on local network infrastructure means we will need to upgrade the network less, which lowers costs for everyone. It will also help to keep the lights on, ensuring good service for the community – including vulnerable households, hospitals and schools.

Further questions or queries?


Where can I view the GoodGrid Program Terms and Conditions?

The GoodGrid Program Terms and Conditions can be viewed by: