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What is the GoodGrid program?

GoodGrid has been created to help educate and engage residential and small business customers to manage their energy use during high demand, or ‘peak’ periods. People living in selected postcodes can participate in the program and earn incentives by lowering their household energy use during demand periods (known as ‘GoodGrid Events’). The program will run from 1 December 2019 to 31 March 2020.

Am I eligible to participate in the GoodGrid program?

The GoodGrid program is open to residential customers with functioning smart meters in the following postcodes:


  • South Morang - 3752
  • Mernda & Doreen - 3754 
  • Doreen - 3754
  • Garfield – 3814
  • Bunyip - 3815
  • Longwarry - 3816
  • Drouin - 3818
  • Narre Warren - 3805
  • Berwick - 3806
  • Cranbourne & Cranbourne North - 3977
  • Clyde & Clyde North - 3978

You can check your eligibility using the online eligibility and registration form.

Note: We take safety seriously and, for their own welfare, customers deemed as ‘vulnerable’ are not eligible for this progam. This means a customer with life support equipment, or households where there are people with health risks that could be impacted by reducing consumption on hot days. Additionally customers who are part of an embedded network are not eligible to participate.

How does the program work?

AusNet Services monitors weather patterns across Victoria. On hot days where there is a likelihood of increased demand on the energy grid, AusNet Services may call a ‘GoodGrid Event’ to help minimise the energy usage in certain suburbs and reduce the risk of blackouts.

Households who have registered to participate in the program will be notified 24 hours before an upcoming GoodGrid Event and asked to cut their power use during a designated 4-hour timeframe.

If the participant reduces their power usage during the Event to a level below what they have used on similar days previously, AusNet Services will pay them an incentive of $10 – no matter how big or small that reduction is. In addition, participants will be sent a survey before each event. For completed the pre-event survey, participants will be rewarded $5. That means in total, participants can earn $15 per GoodGrid Event, and up to $150 for participating in the entire program.

GoodGrid participants are not obliged to reduce power use during peak events. But we’ll reward them if they do.

What is a GoodGrid Event?

A GoodGrid Event is a period of time where we ask all GoodGrid participants to reduce their power use. The events run for 4 hours, usually in the afternoon or early evening when we expect there to be higher demand on the grid from the wider community.

When will a GoodGrid Event be declared?

A GoodGrid Event may be declared on a day when we expect the community’s power needs will be higher than usual and may put strain on local poles and wires. These are typically hot days over summer, in the afternoon and early evening when the grid is experiencing the most demand (i.e. between 4:00pm and 8:00pm. We will notify you 24 hours before the Event.

What do I have to do?

Not very much! Just make a few small and easy changes to the way you use electricity during the 4-hour GoodGrid Event. We will send you tips and tricks on ways you can save power throughout the program. This could be as simple as using less electrical appliances, turning off your air conditioner, or simply leaving the house.

How many Events will I need to participate in?

Participation is voluntary, and the reward is based on reducing your usage compared to your normal usage on a comparable day. Last summer (2018 - 2019) we called 10 GoodGrid Events. In 2019 – 2020, we expect to call between 5 and 10 Events.

How will I be notified about an upcoming Event?

We send communications via both email and SMS to the details you provide us during the registration process.

We aim to send communications to GoodGrid participants 24 hours before the event, as well as on the day in the lead up to the Event. You will receive an SMS when the event is starting, and when it has finished.

How will I know if I have successfully participated in an Event?

We analyse your household’s power meter during the Event timeframe to see if there has been a reduction in energy. A few days following the Event, we will send you an email with your results and notify you whether you have been successful or unsuccessful.

What is the difference between ‘energy usage’ and ‘power usage’?

Nothing, they mean the same thing. Simply, both terms refer to how much electricity you have used during a certain time period.

How do you calculate my power usage?

When you register to participate in the GoodGrid program, you provide us with the ability to access your electricity meter reading. To determine whether you’ve successfully lowered your energy usage during a GoodGrid Event, we begin analysing your household’s energy usage from 60 days prior to each event. What we look for:


  • We look through your historical data for the 10 hottest days during the 60-day period. Of those 10 days, we pick the four days where you used the most power in your home and calculate your average energy usage (we call this your baseline).
  • We know that some things can affect your average household usage and may impact your baseline, such as a weekday versus weekend, school holidays, extreme weather conditions or cloud cover. Therefore, when the Event has finished, we go back through all the data and look at the how the energy usage for your postcode area changed during the Event. These wider trends are used to adjust your average usage and provide us with a much more accurate baseline figure. If non-GoodGrid households in your postcode are producing less solar generation, or using more electricity, then we adjust your baseline to reflect this.
  • We then review your energy usage during the 4-hour time period assigned to the GoodGrid Event to see whether your household has successfully dropped below the baseline. If you have, then you will be rewarded.
  • If you own solar panels, your solar generation is included when calculating your baseline, and you are rewarded for increased exported energy during the event period.

How can I check the power usage for my home?

We encourage customers to sign up to AusNet Services’ myHomeEnergy (mHE) portal. This allows customers to monitor, budget and assess their individual electricity consumption data. To log in, visit www.ausnetservices.com.au/myHomeEnergy

What are the benefits of being involved?

There are a number of benefits from being involved in the program, including:


  • Being empowered with tips that may assist them to reduce their energy consumption, and therefore their energy bills.
  • Participants are eligible to receive an incentive of $15 per event if the household’s energy levels are successfully reduced. This can equate to up to $150 for participation in the whole program.
  • We hold a number of competitions throughout the program to keep participants engaged. You’ll have the chance to win prizes such as RACV Resort Vouchers, Bluetooth Portable Speakers and Power Banks.
  • GoodGrid has been designed to help Australians understand their power usage and how it impacts their electricity bills, particularly on hot days during summer. The programs is good for the grid, good for you and good for the community.

Why is solar generation included in my baseline calculation?

Your smart meter is a net meter. This means it can’t tell how much solar energy you are generating, only how much energy you are using from, or providing to, the grid. Because you are the only one that has access to your solar inverter, it is therefore not possible for AusNet Services to separate your solar output from your usage. We also understand that you can’t control how your solar panels perform during a particular GoodGrid event. We do our best to adjust for cloudy or sunny conditions during an Event by looking at the energy usage patterns of other solar homes in your local area. We then use these wider trends to adjust your baseline.

How has the bushfire smoke affected my solar generation?

If you are a solar customer, you will experience a decrease in solar output during hazy days as a result of bushfire smoke. You may also find your solar efficiency has generally decreased, even outside of those heavy haze days. This could be due to a layer of ash on your solar panels due to the bushfire smoke – the ash and soot can travel thousands of kilometres before settling. To improve your solar panel performance you may wish to consider cleaning your panels as per your manufacturer’s instructions.

If you want to know more about how solar generation is treated as part of GoodGrid, see above.

If there is a power outage during the GoodGrid Event, what does this mean for my data and my reward?

We recognise that sometimes things beyond your (and our) control can impact your participation in a Good Grid Event. As part of our policy, if you are impacted by a power outage during a GoodGrid Event, we will still reward you the $10 incentive payment. This payment will be added to your total GoodGrid rewards. You can review your household’s energy data at www.ausnetservices.com.au/myHomeEnergy.

How do the competition prize draws work?

RACV If you register by 17 November 2019, you’ll be in the running to win a $1000 RACV Resorts Voucher. The early bird prize draw will happen on 18 Nov 2019. All participants who register by 15 Jan 2020 will be entered into a prize draw for an additional $1000 RACV resorts voucher. This draw will happen on 16 Jan 2020. Participants can only win one voucher.

All other competitions We hold regular competitions during the program. Keep an eye on the GoodGrid newsletters for any upcoming competitions, or visits www.goodgrid.ausnetservices.com.au/residential/competitions.

I recently moved into a new house. Can I sign up for GoodGrid?

You need to have been living at your current property for at least 60 days before registering for GoodGrid. This is because we need to access your historical energy data to determine what your normal electricity use is.

I am moving house during the program. Can I still stay in the program, and will I still be eligible for the prize draw?

Unfortunately, if you move house during the program we won’t be able to calculate your baseline power consumption and assess whether you have reduced your power usage or not on Event days. This therefore means you will not be able to remain on the GoodGrid program. We will, however, pay you any reward money you have previously earned at the end of the summer.

If you were in the program before the prize draw closed, you will still be eligible to win.

When and how will I receive my rewards for participating in the GoodGrid Program?

The current program finishes 31 March 2020. Once the program has concluded, we will tally all the rewards you earnt during the program to determine your total reward amount. We will contact you toward the end of the program to ask how you would like to receive your rewards.

Why do you include a neighbourhood comparison on the post-Event graph and how is this calculated?
We know that some things can affect your average household usage and may impact your baseline. This could include things such as holding a GoodGrid Event during school holidays, or on days with extreme weather conditions or cloud cover. Therefore, for each event, we also assess the baseline and Event usage for the non-GoodGrid homes in your postcode area. We compare your calculated baseline to these wider energy trends, then if required we adjust your baseline data to ensure it is reasonable given unique conditions on the day. If you are a solar customer, we will only compare your performance against other non-GoodGrid solar customers in your community. 

The neighbourhood comparison on the post-Event graph is an indication of how non-GoodGrid homes in your postcode area performed during the Event. To ensure this is a fair comparison, we have scaled the neighbourhood data so that it is comparable to the size of your household.  

How do I read my post-Event graph?

The graph shows how much energy you had used (or exported) on the Event day over a 24-hour period. Your smart meter records usage data in 30-minute intervals, which makes it difficult to determine what appliances may be causing ‘spikes’ or ‘drops’ in your usage graph. If you are a solar customer, your smart meters are net meters, which means we cannot split out how much energy you are consuming versus exporting. If your usage drops below the 0.0kWh line on your graph, this means you are likely exporting and not using any electricity from the Grid. Once you go above the 0.0kWh line, this means you are relying on the grid to power your appliances. If it is a cloudy day, solar customers may be using more power than they are generating, which is why the graph may show ‘your Event usage’ being above ‘your usual usage’, even if you haven’t used any more appliances than you normally would. For more information on how we adjust our metrics for solar customers, please review the FAQ ‘Why is solar generation included in my baseline calculation?’

Why has AusNet Services launched the GoodGrid program?

The GoodGrid Program has been developed to help Australians living within our network reduce their power bills. While participants are incentivised, our aim is to help inform and educate people about how much electricity they are using in their home, and ways they can use less.

Residential demand management is part of AusNet Services summer response program. We are always looking for new ways to work with customers and help reduce the likelihood of power outages in the community.

What are the benefits to AusNet Services?

Reducing demand on local network infrastructure means we will need to upgrade the network less, which lowers costs for everyone. It will also help to keep the lights on, ensuring good service for the community – including vulnerable households, hospitals and schools.

Further questions or queries?


Where can I view the GoodGrid Program Terms and Conditions?

The GoodGrid Program Terms and Conditions can be viewed by: